One thing I have been thinking about lately is how many entrepreneurs will do just enough to please the customer instead of really wowing them. The same entrepreneurs wonder why they don’t get many referrals.
Today I have a short interview with Melody Trantham who owns WeScribeIt. Melody handles my transcriptions for me. She is one of the entrepreneurs who gets it. When I hire her and her team to transcribe my interviews, they are done VERY fast.
Here are a few questions I asked her about getting transcriptions done. Enjoy and consider trying out her company for your next job.
David: Can you tell us a little bit about what you do?
Melody: My name is Melody Trantham and I am the CEO of WeScribeIt.com. WeScribeIt provides dictation and transcription services to a global client-base at an affordable rate without sacrificing quality. We provide transcription services to many areas, many fields, many companies. From small business owners, journalists, fire investigator, author, all the way to doctor, lawyer, ER physician, physical therapist, home occupational therapist and many more.
David: How did WeScribeIt come about?
Melody: WeScribeIt was founded in 2008. It started as an idea to provide a service from a genuine person to genuine people. I was annoyed and irritated at those companies who were “fake” to their clients. They didn’t care if the client returned; they just wanted what money they could get out of them and move on to the next client ready to spend their money. WeScribeIt was started to be the opposite of what I had encountered myself.
David: Who are the people that inspired you and why?
Melody: Honestly, the people who inspired me during the start-up of this transcription service are the businesses who don’t live up to their word, who don’t provide excellent quality, who don’t put their clients first (or even their transcriptionists), and who really look at the business as a dollar sign. Through experience, we learned that relationships and providing top-notch service is what will bring clients back and make sure they talk about us to others they know.
Through experience, we learned that relationships and providing top-notch service is what will bring clients back and make sure they talk about us to others they know.
David: What should my readers ask before hiring a transcriptionist?
Melody: This is an excellent question. First, I think you should determine what it is you need. What do you need out of the service? Before you can ask anything of anybody else you should know, first, what you need from them, and second, your expectations on the completed transcript. Next, you should ask the transcriptionist if they can meet your needs, schedule, budget, or anything else that you need for that project.
David: What are some problems that our listeners should be on the lookout for, and how can they be avoided when it comes to hiring a transcriptionist?
Melody: Look out for services and/or companies who use International transcribers. You get what you pay for. If you don’t mind spending unnecessary time correcting the document after you spent money to have it transcribed, then using offshore transcribers may work for you. Most people can’t afford to spend the time to do this. Of course, time is money. Look on the Internet for bad feedback that may have been posted about the service. More importantly, be up front with what you need.
David: What is the difference between you, and all the other transcription companies doing the same thing that you do?
Melody: Number one, to me, would be the caring for our clients and transcribers. WIthout either, we wouldn’t be in business. We don’t take either for granted. Each client, no matter how big or small, they matter to us. They get in a bind and contact us for help, we will do everything we can to make that happen. Their boss has dropped a project on their desk with expectation of having it completed in 2 hours and they’re frantic to make their boss happy, we do what we can to help out in any way possible.
David: What do you think makes the difference between a good transcriptionist and a great transcriptionist?
Melody: A great transcriptionist will take extra time to proof their work. A great transcriptionist will sacrifice their per hour rate to make sure the client is receiving an excellent transcript.
David: I noticed the projects I send you get done very quickly, usually I am really shocked, do you have a secret for such a quick turnaround time?
Melody: Oh, I’ll never tell our secrets. No, we just really try hard to find transcriptionists who have the same thoughts about business as we do. The clients matter to them and they want to work. We screen each candidate carefully and make sure they’re a good fit for our company and clients.
David: What special offer can you make for our listeners?
Melody: We would love to offer our affordable and quality service to your listeners. Our rates start at just a penny per word. We do offer 500 free words just to try us out, because we are confident you will be pleased with the transcript you receive.